Hotel ratings

Rating

Diamond ratings

Diamond ratings are awarded to guest houses at ratings from 1 through to 5 diamonds, 5 being the luxury end of the market. Guest houses are given a rating from 1 to 5 in each of the following areas:

Cleanliness and Housekeeping
Service and Hospitality
Bedroom Facilities
Bathroom, Shower, WC and en-suite Facilities
Food Quality and Service
Public Rooms such as guest lounges
Safety and Security, Exterior and Interior Appearance and upkeep

The final rating represents how well the guest house/B&B meets the above standards overall.

1 Star

Likely to be small and independently owned with a family atmosphere. Services may be provided by the owner and family on an informal basis. Generally limited facilities and meals may be fairly simple. Lunch, for example, may not be served. Some bedrooms may not be en suite. Maintenance, cleanliness and comfort will always be acceptable.

2 Star

Small to medium sized hotels with more extensive facilities than 1 Star Hotels. You can expect comfortable well-equipped overnight accommodation, usually with an en suite bath/shower room. Reception and other staff will aim for a more professional presentation than at a 1 star level, and offer a wider range of services, including food and drink.

3 Star

3 Star hotels are usually large enough to support higher staffing levels, and offer a significantly greater quality and range of facilities than 1 or 2 Star hotels. Reception and other public rooms will be more spacious and the restaurant will normally also cater for non-residents. All bedrooms will have fully en suite bath and shower rooms and offer a good standard of comfort and facilities, such as a hair dryer, direct dial telephone and bathroom toiletries. Some room service can be expected and some provision for business travellers.

4 Star

Expectations at this level include a degree of luxury as well as quality in furnishings, décor and equipment throughout the hotel. Bedrooms will usually offer more space than at lower Star levels, with well designed, co-ordinated furnishings. En suite bathrooms will have both a bath and a fixed shower. There will be sufficient staff to provide services such as porterage, 24-hour room service, laundry and dry-cleaning. The restaurant will demonstrate a serious approach to cuisine.

5 Star

In a 5 Star hotel, you should find spacious and luxurious accommodation of the best international standards throughout the hotel. Interior design should impress with its quality, detailing, comfort and elegance. Furnishings should be immaculate. Services should be formal, well supervised and flawless in attention to guests' needs without being intrusive.

The restaurant will be technically excellent, producing dishes to the highest international standards. Staff will be knowledgeable, courteous and efficient, as well as being well-versed in all aspects of customer care.

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